Sr. IT Operation Analyst

Location: Charlotte, North Carolina

Type: Contract To Hire

IT Operations Lead – Production Support

Optomi, in partnership with a global leader in providing digital financial services, is seeking a IT Operations Lead for one of our clients located here in Charlotte, NC. The right professional will have proven experience supporting a 24 X 7 production environment that supports several high transaction/ high availability systems. This lead is responsible for reducing technical debt and making the operations/ support of applications/ systems more streamlined and efficient.

Apply Today If Your Background Includes:

  • 5+ years of experience working with developers, systems engineers, and app support teams
  • Experience implementing, managing, optimizing, and maintaining 24x7 IT operations
  • Experience creating automation solutions for APM tools
  • Experience with IT Production support across Infrastructure at the application layer
  • A BS degree Computer Science or equivalent work experience

What the Right Professional Will Enjoy!

  • Play a critical role as the product support representative on agile/ scrum development teams. Ensuring that maintenance and sustainability is considered at every step of the application development life cycle.
  • Leadership role with the ability to prove ROI by reducing technical debt and exceeding on SLAs
  • Work for an award winning online bank that has received best place to work awards for the last five years straight!


  • Contributes and provides significant contributions in the design, coding, testing, support and debugging of new software or enhancements to existing software.
  • Collaborates with other developers and provides significant contributions to develop specifications to resolve business client questions, problems, and to address enhancement needs.
  • Thoroughly understand technical concepts required for sustaining a fast-paced IT environment and use that knowledge to creatively influence the implementation of solutions for a more robust and stable production environment.
  • Interface with Senor Management to provide and obtain information to build consensus regarding project direction.
  • Develop KPI’s, and dashboard to track and measure the performance of sustain operations and provide insight into cost saving opportunities whether the cost savings be related to time or monetary expense.
  • Interacts directly with business clients.
  • Serves as a mentor to lower level developers.

Qualifications and Skills

  • 6+ years of experience with IT production support with strong troubleshooting abilities.
  • Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support.
  • Experience writing and reviewing software design specifications in an object-oriented development environment.
  • Ability to thoroughly understand the business issues surrounding each project.
  • Ability to respond directly to questions from business clients.
  • Ability to be a technical authority and work with other team members.
  • Ability to work directly with third party vendor to identify and implement best practices.
  • Knowledge of standard change management tools and processes.
  • Experience with Tealeaf/Splunk/AppD/Science Logic experience is a plus.