What the Right Candidate Will Enjoy
- Contributing to a large-scale cloud modernization effort within a Fortune 100 company, driving operational readiness and scalability across cross-functional engineering teams
- Building and owning a documentation framework from the ground up that supports self-service, knowledge sharing, and technical excellence across a high-impact CTO organization
- Playing a key role in enabling measurable improvements in onboarding speed, engineering efficiency, and alignment with governance and compliance initiatives
- Proven background in technical writing with a strong grasp of cloud infrastructure concepts.
- Experience designing documentation frameworks that support both technical and non-technical audiences.
- Ability to translate complex technical topics into consumable content for personas ranging from developers to executives.
- Hands-on experience working with Confluence, Markdown, Git repositories, and API documentation (Swagger or similar).
- Strong consultative skills—comfortable navigating high-level discussions with senior engineers, architects, and stakeholders with varying communication styles and priorities.
- Previous work in cross-functional environments—ideally spanning infrastructure, SRE, DevOps, and security.
- Experience standardizing documentation across teams or organizations.
- Familiarity with creating indexes, tagging metadata, and organizing supplemental content for easy navigation.
- Design and implement knowledge management frameworks across the cloud engineering organization.
- Develop and maintain a centralized knowledge base within Confluence to support application team onboarding and self-service.
- Collaborate with cloud engineers, SREs, and governance teams to document onboarding standards, operational playbooks, and cross-functional procedures.
- Consume existing documentation (API references, Markdown files, Git repositories) to consolidate and structure information effectively.
- Establish documentation standards, templates, and publishing patterns to ensure consistency and scalability.
- Translate technical infrastructure and cloud-native concepts into clear, actionable documentation tailored to multiple stakeholder groups.
- Support the operational readiness of application teams by ensuring all documentation meets the definition of done.
- Facilitate knowledge transfer (KT) efforts by building organized indexes and linking supplemental materials.
- Enable continuous improvement through feedback loops integrated into documentation platforms and support channels.
