Optomi, in partnership with a leading financial services organization, is looking for an Agile Delivery Leader (Scrum Master) to join their team in Charlotte, NC.
Position Summary: The Agile Delivery Leader (Scrum Master) will be responsible for leading value-driven delivery across multiple Kanban teams in a 24/7 operational environment. This role involves supporting the call center's SRE and DevOps functions, including dashboards, observability, and middleware development. The position also includes managing new AI development initiatives and rewriting MVC servers to bridge AI and system integrations. This is a dynamic and fast-paced role requiring a strong project management background and the ability to adapt to chaotic environments. What the right candidate will enjoy:
- Opportunity to lead innovative AI and engineering initiatives
- Collaborative and mature team environment
- Exposure to cutting-edge technologies such as Dynatrace, Jira, and GitLab
- Competitive compensation with a long-term contract
- Strong project management experience, particularly in chaotic or fast-paced environments
- Experience with Kanban boards and deliverables-based workflows
- Familiarity with tools like Jira, Dynatrace, and GitLab
- Basic understanding of APIs, firewalls, and website functionality
- Experience in requirements gathering and documentation creation
- Exposure to AI technologies is a plus
- Manage and prioritize deliverables using Kanban boards
- Foster an environment for high-quality software delivery
- Create and maintain strong Jira tickets to track progress and requirements
- Assist in requirements gathering and building documentation
- Adapt to dynamic workflows and adjust processes as needed
- Support call center operations and manage agent requests
- Collaborate with onshore and offshore teams to ensure continuous support
- Lead initiatives such as rewriting MVC servers and developing middleware tiers
