Optomi, in partnership with a leading enterprise innovation team, is looking for a Business Analyst to support AI strategy and workplace operations.
Position Summary: The Business Analyst will play a critical role in assessing and prioritizing a diverse backlog of business requests, ranging from AI coding assistance to service desk ticket deflection. This position requires a creative problem solver who can evaluate ROI, collaborate with business partners, and deliver innovative solutions. The role involves working closely with a highly collaborative team to support enterprise-wide initiatives, including leveraging AI for quality assessments and operational improvements. What the right candidate will enjoy:- Working in a collaborative and inclusive environment.
- Opportunities to partner with senior leadership and influence strategic decisions.
- Exposure to innovative AI-driven projects and enterprise-level operations.
- Flexibility to suggest and implement new tools and processes.
- Strong ability to assess and prioritize business needs.
- Comfortable working with business partners and senior leadership.
- Logical and creative problem-solving skills.
- Familiarity with tools like Monday.com and ServiceNow.
- Background in AI or familiarity with AI tools (preferred).
- Work through a backlog of 44 business requests and prioritize tasks based on value and ROI.
- Collaborate with business partners to validate initiatives and build trust.
- Present findings and recommendations to senior leadership.
- Leverage tools like Monday.com and ServiceNow to manage projects and tasks.
- Identify opportunities for innovation and suggest new tools or processes.
- Support enterprise-wide initiatives, including AI-driven solutions for quality assessments and operational improvements
