Provalus is actively hiring an Experienced Customer Service Analyst to start on-site at our Brewton location. Start working right away with on-the-job training provided and accelerated career advancement opportunities.
All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today!
Shift: Tuesday-Saturday 11am-8pm CSTKey Responsibilities
- Research required information using available internal and external resources.
- Identify risk exposure/fraud activity and recommend restorative action to customer
- Collect evidence and related documentation via available systems and methods
- Handle and resolve customer complaints related to account issues.
- Research public record databases to: Identify, analyze, and verify information related to investigations.
- Conduct validation reviews and resolve discrepancies.
- Identify and escalate priority issues to higher-level management.
- Complete call notes and reports, updating customer records in the CRM system.
- Record details of inquiries, complaints, and customer interactions.
- Collect evidence and documentation using available tools and systems.
- Perform additional duties as assigned.
- Must be able to work onsite at the Brewton, AL office (remote work is not available).
- Excellent communication skills (both verbal and written).
- Ability to collaborate in a team-oriented environment.
- Strong computer literacy and multi-tasking capabilities.
- Proficiency in CRM systems and related software applications.
- Ability to remain calm and effective in high-pressure situations.
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Brewton, AL 36426 (Required)
