Optomi, in partnership with a leading services provider, is seeking an Operations Technician to support a high-volume Network Operations Center (NOC) focused on broadband network reliability. This role is critical to ensuring 24x7x365 coverage and supporting enterprise-scale broadband, Ethernet, and network services. The ideal candidate has prior network operations experience, strong troubleshooting skills, and is comfortable working overnight, weekend, or rotating shifts in a fast-paced NOC environment.
What the Right Candidate Will Enjoy- Working 100% remotely in a true Network Operations environment!
- Supporting a large-scale broadband and fiber network with real customer impact!
- Gaining training and exposure to enterprise telecom platforms and monitoring tools!
- Being part of a team focused on improving 24x7 network reliability!
- Operating in a collaborative NOC culture with clear escalation paths!
- Ability to work any shift in a 24x7x365 operational environment
- Experience working in network operations, telecom, or a NOC environment
- Hands-on experience monitoring and troubleshooting network devices remotely
- Familiarity with broadband platforms such as CALIX, ADTRAN, UMC1000, or AFC
- Understanding of Broadband / DSLAM network topology
- Basic knowledge of telecom network architecture and repair procedures
- Monitor network alarms and proactively respond to service events
- Open, manage, escalate, and close trouble tickets in accordance with procedures
- Analyze, diagnose, isolate, and resolve broadband network issues
- Coordinate with field operations, technical support, and escalation teams
- Provide Tier I support across supported broadband platforms
- Document outages, maintenance activities, and repair actions clearly
- Manage multiple trouble reports and prioritize critical service events
- Communicate effectively with internal teams, vendors, and off-net providers
- Support overnight and off-hours coverage as part of a 24x7 NOC rotation
