OPS drives high-impact initiatives providing expertise and guidance aligned to your goals. Our unique approach cultivates hybrid teams who grow with our partners at scale, providing exceptional ServiceNow ROI and furthering our mission to create a new generation of tech talent.
Specialties:
Assessment, Roadmap Planning, Implementation, Training, Managed Services
- Automation
- Core Services
- Integration Services
- Intelligence and Generative AI
- Administration and Configuration
- Security, Governance, Risk, and Compliance
Areas of Expertise
OPS has proven success delivering optimum results in the following areas:
- Business Process Analysis (Business/ Domain Process Expertise)
- Solution Architecture (Product/ Application/ Domain specific SMEs)
- Product Management (Business/ Application/ Expertise)
- ServiceNow Development (Automation, Integrations, Flowdesigner, etc.)
- ServiceNow Administration (Configurations, Workflows, Break/Fix, etc.)
- Quality Assurance/ User Acceptance Testing
- End User Training
- Engagement Management
Our teams are custom-built to ensure expertise aligned to unique partner requirements.
Capabilities
Technology
Excellence
- IT Service Mgmt (ITSM)
- Security Operations (SecOps)
- IT Operations Mgmt (ITOM)
- IT Asset Mgmt (ITAM)
- Application Portfolio Mgmt (APM)
- Strategic Portfolio Mgmt (SPM)
Operational
Excellence
- Integrated Risk Mgmt (IRM/GRC)
- Third-party Risk Mgmt
- Business Continuity Mgmt
- Enterprise Asset Mgmt
- Sourcing & Procurement Ops
- Customer Service Mgmt (CSM)
- Field Service Mgmt (FSM)
- HR Service Delivery (HRSD)
- Workplace Service Delivery (WSD)
Integration, Gen AI, Intelligence, & Hyperautomation
- Integration Services/ Hub
- Web services
- Automation Engine
- App Engine
- Virtual Agent
- Performance Analytics
- Process Mining
- Vault
Core Services, admin & Configuration
- Service Catalog
- Configuration Mgmt Database (CMDB)
- Common Service Data Model (CSDM)
- Knowledge Mgmt
- Service Level Mgmt
- Survey & Assessments
- Reports & Dashboards
- Visual Task Board
- Document Mgmt
We offer comprehensive, tailor-made ServiceNow solutions
Talent Services
Recruiting Expertise
National Talent Network
Business Process Consultants
Architects
Developers
Professional Services
Advisory
Methodologies
Delivery Management
Accelerators
Proprietary Talent Development Program
Managed Services
Resource Management
Platform Administration
Application Support
Env. & Health Checks
Quality Assurance
Take the first step towards maximizing ROI on your ServiceNow investment.
Contact servicenow@optomi.com for more information.
