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A Fortune 500 financial services firm was preparing for a major upgrade to its insurance platform but struggled to build the necessary technical team. Previous attempts to hire through Contingent Labor Programs and traditional outsourcing partners had failed, plagued by cultural misalignment and restrictive conversion terms.
For 20 years, a multinational healthcare services company relied on the outsourcing support of a managed services provider to fulfill their hiring needs. Upon evaluating the deal later on, the client learned that not only were they overspending on resources, but that they lacked all contract proprietary rights. They did not own any of the documentation or standard operating procedures in place in their own company, handcuffing them to their old vendor.
