CHALLENGE
A Fortune 500 utilities company faced several challenges with running its Cyber Security Operations Center (CSOC). After evaluating the situation with their prior managed security service provider (MSSP), the client realized the MSSP did not have the appropriate access or authorization to investigate alerts off-site. This was extremely important for the client as they had multiple security protocols in place, meaning that investigations of alerts and escalations required on-site authorization or full-time employee (FTE) access. The client also struggled with retention and did not have effective methods to find quality candidates that fit the culture of their organization.
SOLUTION
With the impending need to resolve their issues, the client knew they needed to devise a solution that involved contract resources. Due to the nature of the essential services this client produces, they knew all work had to remain on-site going forward. They were overspending on training off-site analysts and wanted to bring their work completely on-site, requiring 24/7/365 support to ensure 100% fully operational services at all times. This Fortune-listed company engaged Optomi Professional Services as its partner to develop a full coverage solution to meet their needs and keep threats at bay.
3:1
interview-to-hire ratio
after Optomi
stepped in
50+
consultants
placed
with cyber security-specific experience
80%
consultants placed
after Optomi
stepped in
THE OPTOMI DIFFERENCE
Optomi is skillset-focused. Our recruiters are five times more certified than the rest of the IT Staffing industry. Their deep network of candidates within the most in-demand technology sectors is at your fingertips.
Based on the client’s goals, we staffed a full team of analysts, security engineers, team leads, and architects, presented candidates that fit the culture of the organization, and provided opportunity for growth.
Understanding the client’s struggle to keep contract workers engaged, Optomi knew they needed to offer up their best candidates to solve the task at hand. Our recruiters specializing in Cyber Security produced a solution that involved contract resources. Optomi would present our best candidates to grow and thrive within the client’s organization, improve retention, handle the extra workload, and cover the off-hour shifts. The solution was thorough, allowing appropriate knowledge transfer time, incentives for obtaining industry-related certifications, and additional training opportunities for continuous improvement.
RESULTS
Optomi’s specialized recruiters found the right talent that was both qualified and the ideal cultural fit that the client was looking for. Due to the high performance of the Optomi consultants placed, the client converted the majority of contract workers to full-time employees (FTEs) when needing to fill permanent roles. With a 3:1 interview-to-hire ratio, our recruiters not only found the best candidates, but they found them quickly. After we stepped in, the client’s retention rate surged to 80%, proving that providing opportunities to grow and thrive in an organization is a vital benefit. Because of their recruiting strategy, the client has been able to launch and complete dozens of successful Cyber Security project initiatives.
The synergy and consistency of these Optomi-directed teams have allowed the client to maintain a high standard of analysis while retaining cultural integrity. The cultural and skillset alignment of our placements provides a steady flow of ideal talent with the flexibility to promote from within and convert to full-time as needed.
Want to take the first step towards investing in team members that grow and thrive with your organization?
Contact us at info@optomi.com to get started!
